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Terms & Conditions

Last updated: 30 October 2026

1. About these terms

These terms apply when you use our website, request or accept a quote, buy or hire equipment, or use our services from Caremax Mobility Equipment (ABN 59 671 011 251). By placing an order or accepting a quote, you agree to these terms. If your quote includes specific terms, those apply to that order and take priority over these terms where the two differ.

2. Product information and advice

We try to keep product descriptions, specifications, images and prices accurate. Images are for illustration, and colours and finishes may vary slightly. If we find an error, we'll correct it. The information on our website is general and is not a substitute for advice from a health professional. For equipment such as wheelchairs, beds, hoists and pressure care, we recommend an assessment by an allied health professional before you buy, and we can help arrange one.

3. Prices and GST

All prices are in Australian dollars and include GST where it applies. Many mobility aids are GST-free. Prices may change without notice. The price that applies to your order is the one shown when you order, or the price on your accepted quote. Approved allied health professionals and care providers who are signed in may see account pricing.

4. Quotes

Quotes are valid for the period stated on them. By accepting a quote, you agree to buy the items listed on the terms in that quote. Delivery, installation and set-up are included only if they're listed on the quote.

5. Orders

Your order is confirmed when you receive a confirmation email from us. We may cancel an order if a product is unavailable or there has been a pricing error. If we do, we'll tell you promptly and refund any payment in full.

6. Payment

Card payments at checkout are processed securely by Shopify, and we don't store your card details. Invoiced orders, including NDIS plan-managed, Home Care Package, insurer and account orders, are paid by bank transfer using the details on the invoice. We release goods once payment is received, however the order is funded.

7. NDIS, Home Care Package and other funded purchases

We work with participants, plan managers, support coordinators, home care providers and insurers. For funded purchases, we may need a quote approval, purchase order or service agreement before we order the equipment. Contact us and we'll guide you through the process.

8. Delivery

Delivery charges, timeframes and set-up options are set out on our Shipping page and shown in your cart or on your quote. Delivery times are estimates. Responsibility for the goods passes to you on delivery. Ownership passes to you once we receive payment in full.

9. Trials and hire

Showroom trials can be arranged by appointment on request. Hired equipment remains our property. Hire periods, charges, and delivery and collection costs are set out in your quote. Please use hired equipment as instructed and return it in the same condition, apart from fair wear and tear.

10. Returns

We have no obligation to accept returns for change of mind or incorrect orders. Where we agree, at our absolute discretion, we may offer an exchange (subject to stock availability) or a refund less a 20% restocking fee. Please check sizes, measurements and specifications before you order. If you're unsure whether an item is right for you, ask us or your allied health professional first.

For a change of mind return to be considered:

  • you must ask in writing within 7 days of delivery;
  • the item must be unused, unassembled and undamaged, in its original packaging; and
  • you pay the return freight.

The following cannot be returned for change of mind under any circumstances:

  • Hygiene products: commodes, shower chairs and stools, toilet seats, raisers and surrounds, transfer benches, cushions, mattresses and pressure care products.
  • Made-to-order and made-to-measure products: lift chairs, homecare beds, wheelchairs and power chairs, ramps, and any equipment ordered or configured to a prescription or your measurements.

This section doesn't apply if an item is faulty, if we supplied the wrong item, or if we recommended an item for a purpose you told us about and it isn't fit for that purpose. In those cases your Australian Consumer Law rights apply and no restocking fee is charged (see section 11).

To request a return, see our Returns & Warranty page.

11. Faulty goods and your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Many products also carry a manufacturer's warranty in addition to these rights. If you think an item is faulty, submit a request on our Returns & Warranty page with your invoice number, a description and photos of the problem. We'll arrange an assessment, then a repair, replacement or refund as appropriate.

12. Safe use

Use equipment as the manufacturer instructs, including its weight limits, and keep it maintained. If you're unsure how to use an item, contact us. Professional set-up and handover is available for large equipment.

13. Our liability

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law. Apart from those rights, and to the extent the law allows, we are not liable for any indirect or consequential loss arising from your use of our website.

14. Website content

All content on this website, including text, images, logos and product descriptions, belongs to Caremax Mobility Equipment or its suppliers. It may not be copied without our written permission.

15. Privacy

We handle your personal information as set out in our Privacy Policy.

16. Governing law

These terms are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction.

17. Changes to these terms

We may update these terms at any time. The version on this page when you place your order is the one that applies to it.

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