Australia-wide Delivery Quality Equipment & Trusted Brands (02) 9525 3231 Clinical Equipment ShowroomSydney Showroom
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Shipping Policy

Last updated: 30 October 2026

Processing and dispatch

Orders usually take 1–3 business days to process before they're shipped. We always ship as quickly as we can, subject to supplier stock and processing times. Delivery times depend on your location and the supplier, and courier delays are outside our control. If your order will be delayed, we'll let you know. Invoiced orders are released once payment is received.

Backorders

If an item is out of stock, we'll email you an expected shipping time.

P.O. Boxes

We can't deliver to P.O. Boxes. All orders need a valid street address.

Delivery charges

We deliver Australia-wide, usually direct from the supplier's warehouse to your door. Delivery is charged once per order. It's calculated from the items in your order and your delivery address, and shown in your cart before you pay.

  • Homecare beds and bed and mattress packages: request a quote from the cart and we'll quote delivery and installation together.
  • Large or heavy items, and regional or remote addresses: if we can't confirm the freight cost straight away, we'll confirm it with you before dispatch.
  • Professional set-up and handover: available for large equipment such as lift recliners, scooters, power chairs and hoists. Our team will unpack, assemble and set up the equipment and show you how to use it. You can add this in the cart for Sydney metro deliveries. For other areas, contact us for pricing.
  • Multiple parcels: there's no extra charge if your order ships in more than one parcel.

Returns, faults and warranty

For returns, faulty or damaged items and warranty claims, see our Returns & Warranty Policy, where you can also submit a request.

Contact us

For any shipping enquiries, please contact us: